Bookings & guest profiles
Structured booking records, guest details, stay information and service context.
HOSPITALITY · PROTOTYPE
GuestNova
A hospitality operations platform connecting accommodation bookings, guest services, facility workflows and management reporting.
PLATFORM PURPOSE
A focused sector solution within DataDev's shared architecture.
GuestNova is designed to give serviced-apartment and hospitality operators one structured operating layer for bookings, guest profiles, service requests, recurring facility tasks and day-to-day management visibility.
Strategic position
GuestNova is one of DataDev’s six core platforms. Its maturity label reflects current development status, not its strategic importance within the portfolio.
CORE CAPABILITIES
What GuestNova is designed to do.
Service requests
Guest requests routed into trackable operational workflows.
Facility coordination
Housekeeping, maintenance, utilities and recurring operating tasks.
Operational notices
Property-level rules, notices and service information for guests and staff.
Management reporting
Occupancy, service activity and operational visibility for property management.
Scalable property model
Architecture that can grow from one serviced apartment into multi-property operations.
OPERATING WORKFLOW
From field or service activity to management visibility.
01
Book
Create reservation and guest record.
02
Prepare
Coordinate property readiness and recurring facility tasks.
03
Host
Manage guest stay and service requests.
04
Resolve
Track maintenance or service issues to closure.
05
Report
Review operational activity and management indicators.
Explore a pilot, partnership or implementation use case.
DataDev can adapt the platform around a defined operator, geography, programme or institutional workflow while keeping integrations and deployment claims evidence-based.
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